
I would not be the first to criticize the videogame industry for churning out uninspired stories starring the strong and capable white male killing everything that moves - or the objectified female doing the same. I do not believe it is particularly contentious to say videogame narratives lack character diversity in numerous ways. If we take this for a given, character customization can be, as Martin puts it, "a convenient narrative cop-out." Developers can avoid the pitfalls and potential costs of writing a unique, compelling and well-structured non-normative personality by giving that responsibility to the player.

When given the opportunity, I exclusively play a female character. My Mass Effect character is a red head with a mean scar across her face. In Fallout 3, I did my best to create a lead of mixed descent. I do this specifically to experience non-normative stories. I interpret my father-daughter Fallout 3 story differently than I would a father-son story. In this regard, character customization allows me to circumvent the game industries reliance on normative player characters. If I am going to tell my own story within a story, I would prefer it be unique.

Bonnie Ruberg of Heroin Sheik and Simon Ferrari of Chungking Espresso have both called out Bethesda for their sloppy inclusion of female protagonists in Fallout 3 - sentiments I can safely affirm. Alex Raymond of While !Finished finds similar normative trends in Mass Effect, and actually received a response from Bioware defending their design decisions by stating they are "unapologetically aiming for a wide audience." Both these games successful depict diversity in important ways, but still succumb to common narrative tropes.
This presumption that gamers are incapable of engaging with protagonists unlike themselves, particularly when it comes to race, is insulting. This belief simplifies both players and avatars. Chris Lepine puts it well with this statement:
"We don’t have to be, want to be, or know how to be the characters we see on screen. All we need is characters that perform understandable actions and reactions. Relations. Emotions. Desires. Wants. Wishes, drives and urges. None of these ultimately have to do with ethnicity, gender, looks or otherwise."

There are a lot of diverse stories out there, and plenty of writers to tell them. A membership survey by the International Game Developers Association finds its development community to be 83 percent white and predominantly male. Naturally its output is largely homogeneous; but it need not be. Ursula K. LeGuin, and numerous female authors, have told compelling stories through the eyes of male protagonists, Ian McEwan and a few male authors have done the same with female protagonists.
One's personal identity need not limit their creative capabilities or grant them arbitrary authority to speak for their own very diverse community. Avatar creation, be it top-down or bottom-up, requires tact and maturity. For many, the games industry seems to be short in both departments. That is on all of us to amend.